Terms of Play

These terms apply when you register an account or use Parimatch. They form a binding agreement and also provide the base rules for Parimatch Casino, sportsbook, bonuses and other products.

Can you open an account?

You must be at least 18. If the minimum gambling age where you are is higher, that higher age applies. You must not be in a number of countries where we restrict access, or anywhere online gambling is prohibited.

You cannot play if you are an employee or former employee of Parimatch or an affiliated business, or a relative of an employee. You are responsible for checking and following the laws that apply where you live or use Parimatch. This includes any local requirements for reporting and paying tax on winnings.

One account means one person

You may hold only one account and may not open or use one for somebody else. We may treat accounts as belonging to one person when they are linked by the same family or household, e-mail address, phone number, payment account, IP address or shared computer.

Do not give another person access to your account. Keep your login details protected. If someone uses your details because you failed to protect them, their activity counts as yours. We may also treat that access as a breach of these terms.

Your name, phone number, date of birth and other account details must be true. Update them promptly when something changes. A change may require another verification.

What can verification involve?

We may ask for documents or information to confirm that you own and use the account lawfully, and to support fraud and money-laundering checks. Requests may include a photo of your ID, proof of address, a photo or screenshot of your payment method, a selfie with your ID, proof of wealth or proof of funds. If you send an image of a payment card, cover the three-digit CVV or CVC. We never ask you to provide that code.

Documents must be valid, readable and consistent with your account details. We may set reasonable requirements for visibility, language, translation or issue date. If fraud is suspected, we may require a video call to confirm your identity. If the call does not take place within the time we set, the account may be suspended and the funds forfeited.

You have 14 calendar days from our request to provide the requested documents or information. If you do not, we reserve the right to suspend your account, stop further play and withhold withdrawals while checks remain incomplete. Continued failure or refusal may lead us to terminate and close the account. Refusing or evading verification, or providing false, altered or third-party documents, may make all bets void and all winnings cancelled. We may instead annul all bets and return deposited funds.

Verification is not necessarily a one-time step. We may repeat it and request more information at any time, even after your initial checks are complete. Withdrawals may remain suspended until a repeated check is completed to our satisfaction.

Playing with real money

We provide games and betting for real money. We give no warranty that you will win, and you may lose money.

The minimum single bet is 1 USD. The maximum single win is 1,000,000 USD or the equivalent in another currency, including jackpots. We may set maximum stakes for particular games, events, markets, bet types or accounts, and may change them without notice.

Once our server confirms a wager, you cannot change, cancel or withdraw it. A win may be checked and confirmed before it is added to your balance.

Depositing money

Available payment methods, minimum amounts, fees and expected processing times are shown on the Deposit and Withdrawal pages or in your account for the selected method. If no minimum deposit is shown, it is 5 USD. A payment provider may impose a higher limit.

Use only a payment account issued or registered in your own name. We reject deposits from third-party accounts, corporate cards and similar corporate payment methods. If third-party funds reach your account, tell us promptly so we can deduct them. Failure to tell us may also lead to the third-party amount and related winnings being deducted as a penalty.

We do not provide a currency exchange service. A deposit or withdrawal can involve more than one currency conversion, and we are not liable for losses caused by those conversions. Your bank, card scheme, e-wallet or another intermediary may also charge fees outside our control.

Before you withdraw

Withdrawals become available only after your first successful deposit has been made and verified. This also applies to funds won through a promotional or no-deposit offer.

Each deposit must be wagered in full once before it can be withdrawn. In other words, you must place qualifying wagers equal to 100% of that deposit. Winnings from bets at odds of 1 and amounts obtained through cash-outs do not count. Each deposit is tracked separately, starting with the earliest deposit whose wagering requirement has not been completed.

We may, but do not have to, permit an earlier withdrawal. If we do, the fee will be at least 5% of the relevant deposit.

A withdrawal must go to a payment account in your name that you previously used for a deposit. If that account is no longer available and you want to use a new one, first make at least the minimum deposit through the new account. We reject withdrawals to third-party and corporate accounts.

Payment providers may set transaction limits. We may also divide a withdrawal into instalments. Banks, intermediaries and other payment services may charge for, block or reject a payment, and we are not responsible for their decisions.

Are payments refundable?

All payments are final and non-refundable. A request to refund a deposit is handled under your payment provider's rules. We only process such refunds ourselves where fraud, underage gambling or other illegal activity is proven. Where a refund is processed, bonuses and winnings connected to the refunded amount are cancelled. You bear all costs arising from the refund procedure.

When an account becomes inactive

If 12 months in a row pass with no deposit, withdrawal or wager, an administrative fee of 5 USD per month (or the same value in another currency) may be taken from your balance. If the remaining balance is lower, the fee is limited to that balance. We will send an e-mail at least 24 hours before the fee is applied. Charges stop when the balance is exhausted or you make another deposit, withdrawal or wager.

How bonuses fit these terms

These terms are the base for every promotion, and each promotion's own terms must fit them unless an override is expressly stated. We may refuse, change or withdraw a promotion if we suspect abuse, manipulation or bonus farming. Daily Drops cash bonuses use daily promo codes, require the turnover shown when each code is issued and are capped at 20 USDT in total per day.

Fair play is required

Multiple accounts, collusion, chargebacks, stolen payment methods, bots, automated software and exploiting errors are not allowed. We may freeze funds and suspend services while suspected fraud is investigated, and funds may be forfeited if fraud is confirmed. Wagers may be void and funds confiscated when prohibited automation is detected. Any amount credited to you by mistake remains our property and will be deducted from your account. If a displayed game result conflicts with our game server record, the server log decides the dispute.

Sports results and timing

We settle results using official protocols and verified sources, and a claim about a disputed result must reach us within 10 days after the event officially ends. If there are grounds to believe a bet was placed after the outcome became known or a team or player gained a material advantage, we reserve the right to void the bet and return the stake.

Closing your account

Ask customer support to close your account. We will verify that the request came from you. Withdraw your balance first, subject to the applicable withdrawal rules, fees and wagering requirements.

Your contract with us

Your agreement is with a company incorporated in Curaçao. It operates under a gaming licence from the Curaçao Gaming Authority, granted under Curaçao's National Ordinance on Games of Chance. The laws of Curaçao govern these terms.

We may change these terms at any time. We will make commercially reasonable efforts to notify you by e-mail of significant changes, but you are responsible for reviewing the current terms. Continued use means you accept the changes. If a translation conflicts with the English text, the English version prevails.